Frequently Asked Questions

My order shows as delivered but I haven't received it. Can I get a refund or replacement? First, please double-check around your delivery location, with neighbors, or other household members to confirm the p...
Missing or Delayed Order Delivery First, please double-check around your delivery location, with neighbors, or other household members to confirm the p...
How do I check the status of my order? How do I check the status of my order?To check the status of your order, create an account through your company store...
Can you expedite my order to ensure it arrives by a specific date? When you are placing your order, you have the option to choose expedited shipping to ensure your items arrive more qu...
When do I receive tracking information for my order? You will receive an email at the address provided at checkout with the shipping information once the carrier has pick...