My order shows as delivered but I haven't received it. Can I get a refund or replacement?

First, please double-check around your delivery location, with neighbors, or other household members to confirm the package was not received by someone else. Occasionally, packages may be left in a safe place or with a nearby recipient.

If you still cannot locate your package, please contact our Customer Support team at 1-833-250-1995 or submit your request here.