Return & Exchange Policy

The Professional Association of Volleyball Officials is in agreeance with LeaderPromos on a no return or exchange policy. 

Due to the custom nature of all PAVO items being cut, sewn, and packaged individually, all sales are final and we are unable to accept returns, exchanges, or issue refunds unless an item is misprinted, materially flawed, or defective.

For clarity, an item is considered materially flawed or defective if it has a manufacturing or production issue that significantly impacts its appearance, function, or wearability, including:

Qualifying issues:

• Incorrect design, artwork, or personalization (not matching the approved proof if one was required)
• Significant print or embroidery defects (e.g., major misalignment, missing elements, severe color errors)
• Visible damage or flaws in the garment (e.g., holes, tears, broken seams)
• Staining, discoloration, or ink bleeding caused during production
• Incorrect item received (wrong size, style, or product)

Non‑qualifying issues:

• Minor variations in color, placement, or sizing within standard production tolerances
• Slight differences between digital proofs and final production (e.g., screen vs. fabric appearance)
• Normal garment characteristics (e.g., fabric texture, slight shrinkage)
• Issues resulting from customer-provided artwork (e.g., low-resolution images)
• Damage caused after delivery (e.g., washing, wear, or improper care)

All claims must be reported within 7 days of delivery and may require photo verification. 
 

SIZING ISSUES

The Professional Association of Volleyball Officials and LeaderPromos cannot be responsible for the purchase of incorrect sizes and will not be able to accept replacements or refunds once the garments are custom printed. Please utilize our size charts available on our site or contact our Customer Service Team with any questions.

To contact our Customer Service Team, please call 1-833-250-1995 or submit your request here.